Shipping & Return Policy

Thank you for shopping at PFC Foods.

We usually ship the order within 1 day of receiving your order. We are currently delivering to the Delhi NCR region and deliveries are completed within 48 Hours of receiving an order.

If for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased on our website.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  1. • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PFC Foods.
  2. • Goods refer to the items offered for sale on the Service.
  3. • Orders mean a request by You to purchase Goods from Us.
  4. • Service refers to the Website.
  5. • Website refers to PFC Foods, accessible from https://pfcfoods.in
  6. • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

You are entitled to Return Your purchase within 2 days without giving any reason for doing so.

The deadline for Returning a purchase is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the products delivered.

In order to exercise Your right of Return, You must inform Us of your decision by means of a clear statement as an email to pfcofficially@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and you will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that

  1. The Goods were purchased in the last 2 days 
  2. The Goods are in the original sealed packaging
  3. The following Goods cannot be returned:
  4. The supply of Goods made to Your specifications or clearly personalized 
  5. The supply of Goods that according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  6. The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  7. We try to deliver your products within 24 hours of receiving the payment in case of prepaid orders. The maximum delivery time is 48 Hours for all orders.
  8. The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on Sale/OFFER/Discount cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

METATEK ENGINEERING PRIVATE LIMITED.

Level3, Vasant Square Mall Pocket V, Sector B.

Vasant Kunj. New Delhi – 110070.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

 

Contact Us

If you have any questions about our Return and Refund Policy, please contact us by mail: pfcofficially@gmail.com